Why choose us

Dolphin Lifts Western — The stairlifts & mobility experts

Dolphin Lifts Western Ltd is an independent, family-run supplier of all types of mobility aids operating in the south west region.

Whether it be a stairlift, home lift, wheelchair access lift, ramp, hoist, pool lift or bath lift you need, we’ve got the lot! Having been in business since 1996, our reputation among councils, housing associations, Care & Repair organisations and private customers in our area is second to none.

Our management staff have more than 35 years experience in the lift trade and our professionally-trained engineers are all locally-based. As part of the Dolphin Lifts Group – one of the country’s largest independent supplier of mobility access equipment – we are able to offer our services wherever you may be via our network of UK branches – Please visit our branches page to find your nearest supplier.

Our commitment to you

We are very proud of our high level of customer service and we believe it has been key to our on-going success. It is always our commitment to provide nothing but the highest standards of product quality, engineering expertise and customer service. Our quality procedures are in line with our ISO9001 accreditation and we are inspected annually by an external auditor to ensure our compliance with the ISO quality standards.

As a member of the Dolphin Stairlift Group, we believe we set ourselves apart from our competitors by having no obligation to other firms or manufacturers, which means we are able to offer unbiased advice based solely on our customers’ requirements. Unlike many of our competitors, we do not employ sales staff but rely on our expert professional advisors, who have been thoroughly trained on the various products we offer.

All of our products are surprisingly straightforward to install, so having one fitted in your property or work place need not be a daunting prospect. Our promise is to ensure the whole process is carried out swiftly and tidily with minimal disruption to you and your property.

We offer a free, non-obligatory home visit by one of our advisors, who will give you honest advice on what we can offer to best meet your requirements. Please get in touch to organise a visit at a time most convenient to you.

Service guarantee

Dolphin Lifts (Western) Ltd only supply products that are of the highest quality standard and comply with all EU & BS Standards.

Our staff are highly trained on all the products we supply and install, so our customers can have complete peace of mind that they are getting a high-quality product fitted in a professional manner. If something does go wrong however, you can be assured that all products supplied by Dolphin Lifts Western Ltd come with a full parts and labour warranty as standard.

After the warranty period has expired, Dolphin Lifts Western Ltd will contact you to let you know that the product is no longer under warranty and a service agreement will be offered in compliance with the manufacturer’s recommendations to ensure the future maintenance of your product.

Safety & security

All our staff have undertaken full training in all aspects of their role, including completing the HSE’s Health and Safety procedures.

Every duty we perform is carried out to the highest standards of safe working practices and as a company we pride ourselves on our ISO 9001 accreditation, which is reviewed annually.

All our electrical work is completed by fully qualified NICEIC accredited electricians and the products we provide comply fully with the relevant British and European Standards.

No hard sales!

With our status as an independent supplier, we are proud to have no obligation to other companies or manufacturers. This means we are able to offer unbiased advice and only ever install products based purely on our customers wants and needs. With our extensive knowledge of a wide range of products, we are sure we can provide you with a suitable solution to your mobility challenges.

We are official dealers for most major manufacturers, including Stannah, Liko and Terry Lifts. We do not work on commission-based sales, which means we never use hard sales tactics or pressure to push a sale.

As is inevitable in our business, we are often invited into your home or property to install our products. Therefore we are fully committed to the following set of standards, which you can expect from all our staff.

• To be polite and courteous at all times
• To give you as much clear information about the product as possible
• To answer any questions or queries you may have
• To always treat your home / property and possessions with the utmost respect
• To be clean, tidy and reduce unnecessary noise to a minimum during our work
• To clean up as much as possible at the end of each day’s work, and to leave the site completely clean and tidy upon completion of our work

We are proud members of the British Health Trade Association and adhere to their Code of Conduct. For more information please visit the BHTA website at http://www.bhta.net/

Servicing & support

We understand fantastic after care is essential for our customers.

That’s why we give all our customers the opportunity to join our service agreement plan once the warranty period on their lift has expired. This has been designed to keep your lift in the best possible condition, whilst giving you the reassurance that help is only a phone call away should a problem occur.

In the event of a call-out, we are committed to responding to our customers’ issues as quickly as possible. Our Freephone line is manned 24 hours a day (via an answerphone outside of normal working hours) and we will contact customers as soon as possible after a message has been left.

Please contact us free on 0800 169 3404 or 01275 870226 should a problem occur with your lift, or if you would like to discuss our service agreement plan, which includes an annual maintenance check and priority attention in the event of a break down.

In the event of a breakdown

All our products are reliable but like any piece of equipment, problems can occur from time to time.

The majority of these can be easily detected by running through the following check-list. Doing this yourself can avoid unnecessary call-out charges.

• Reset the lift. Sometimes all that’s needed to get your lift going is a reset. Switch OFF all the individual switches on the lift, wait 10 minutes, and turn them all back on again.
• Power to the lift. Is it switched on? Has the power supply on the wall accidentally been turned off? Are all of the lift’s individual switches turned on?
• Anything in the way? Are there any obstructions on the staircase preventing the lift from moving? These could be pressing against the lift’s edges, triggering the safety switch and cutting the power supply.
• Power cut. Has there been a loss of power to the whole building or area?
• Fuses. Check your fuse box to ensure the switches have not tripped out.
• Batteries. Check that the batteries in the remote control (supplied with the lift) have not gone flat – please note these are not covered under any warranty.
• Parking. It is essential the lift is left in its correct parking position after use as this is how the lift’s batteries are recharged. A bleeping noise coming from the lift indicates it is not parked properly and the batteries are not on charge.
• Key switch. Some stairlifts include key switches on the arm that can be removed to stop the lift working. Ensure the key is in its slot and turned to the correct operating position.

If your lift is still not working once you have completed the above checks, give our breakdown team a call on 01275 870226 to arrange for an engineer’s visit.

Please always refer to the relevant user manual for a more detailed troubleshooting guide.

Our products

Dolphin Lifts Western Ltd is a supplier of stairlifts, home lifts, wheelchair access lifts, ramps, hoists, pool lifts and other bathing solutions across the south west region.

Our role is simply to help you make the right choice from our wide range of products, all of which can be offered as both new and reconditioned, depending on your requirements and availability.

The products we supply are constantly evolving as new technology enters the UK market, so please get in touch to let us help you find the perfect solution to your needs.

Our products page also contains information about everything we provide, so feel free to browse and click on whichever aid you feel best suits your needs.